AI Receptionist for Plastic Surgeons
Prospective Patients Research Carefully. Be the Practice That Answers.
Before booking a consultation, prospective patients often compare several practices. NexProspect answers your calls 24/7, captures new patient inquiries, schedules consultations, follows up, and routes calls to your team — handling the administrative side so your staff can focus on patients in the office.
An Unanswered Call Can Mean a Lost Consultation
Choosing a plastic surgeon is a considered decision. By the time someone calls, they've usually read about your practice and a few others. If the phone goes unanswered, the next office on their list may be the one that schedules the consultation.
Your patient coordinators are often with patients, handling pre- and post-op questions, or on another line. Evening and weekend calls — when many prospective patients finally have time to reach out — typically land in voicemail.
NexProspect's AI Receptionist and AI Sales Agent respond immediately, collect the caller's contact information and area of interest, book the consultation, and follow up consistently with people who aren't ready to schedule yet.
What it does
Built for How Your Calls Actually Come In
NexProspect's AI Receptionist and AI Sales Agent answer, engage, qualify, follow up, book, and transfer — around the clock.
New Patient Inquiries
Answers promptly, shares general practice information you approve, and captures the inquiry.
Consultation Scheduling
Books consultations into your calendar with confirmations and reminders by text or email.
Basic Inquiry Intake
Records contact details, procedure area of interest, and preferred timing — no medical screening.
After-Hours & Weekends
Prospective patients who call outside office hours get a response and a path to a consultation.
Consistent Follow-Up
Follows up with people who inquired but didn't book, in a professional, on-brand way.
Live Transfer to Staff
Routes clinical, existing-patient, and sensitive questions to your coordinators or clinical team.
Real-world calls
Inquiries Your Practice Receives
"I'd like to schedule a consultation."
Collects contact info and area of interest, then books the consultation and sends a confirmation.
"Does your surgeon perform this procedure?"
Shares the practice's approved service list and schedules a consultation to discuss details.
"Am I a good candidate?"
Explains that the surgeon evaluates candidacy during a consultation, then books the visit or transfers to staff.
"I had surgery last week and have a question."
Recognizes an existing patient concern and routes the call to your clinical team per your protocol.
Lead qualification
Inquiry Details for Your Patient Coordinator
Questions are configured to your business, so your team receives organized information instead of a vague voicemail.
- New or existing patient
- General procedure area of interest
- Preferred surgeon, if any
- Preferred consultation date and time
- In-person or virtual consultation preference
- How they heard about the practice
- Best phone and email for follow-up
How it works
From First Ring to Booked Appointment
Patient Calls
AI Captures the Inquiry
Consultation Booked
Coordinator Takes Over
Works with your team
Administrative Support for Your Front Desk
NexProspect's role is administrative and lead engagement. It does not diagnose, give medical advice, recommend procedures, or determine whether someone is eligible for surgery, and it doesn't replace your physicians, nurses, or patient coordinators.
It covers busy moments, after-hours calls, and follow-up, then logs every conversation in your CRM or NexProspect's so your coordinators can pick up where the AI left off.
Learn more about the AI Receptionist, the AI Sales Agent, or compare NexProspect plans.
FAQ
Common Questions
Will the AI give medical advice or recommend procedures?
No. It answers general, approved questions and schedules consultations. Medical questions go to your licensed team.
Can it transfer calls to our coordinators?
Yes. You define transfer rules, numbers, and hours, including how existing-patient calls are handled.
Does it replace our front desk?
No. It works alongside your staff by covering overflow, after-hours inquiries, and follow-up.
Do you work with practices outside San Diego?
Yes. We're based in the San Diego area and work with practices across the U.S.
Other industries
AI Receptionists for Other Industries
See It Handle a Patient Inquiry
Book a 10-minute demo and hear the AI respond to a new patient inquiry and schedule a consultation.
Book a 10-Minute Demo