AI Receptionist for Dealerships
Every Shopper and Service Call, Answered Instantly.
Dealership phones split between sales, service, parts, and finance — and callers don't wait on hold for long. NexProspect answers every call 24/7, figures out what the caller needs, books test drives and service appointments, and routes the right calls to the right department.
Shoppers Compare Dealerships in Minutes
A shopper who finds a vehicle on your website or a third-party listing will often call two or three stores. If one dealership answers with availability and a test-drive time while the others ring through to voicemail, that's usually where the visit happens.
Service drives face the same pressure. Customers call early, at lunch, and after hours to schedule maintenance or ask about a repair — and service advisors are busy with customers standing in front of them.
NexProspect's AI Receptionist and AI Sales Agent work alongside your BDC, receptionists, and advisors: handling overflow, covering after-hours, capturing buyer details, and following up so fewer opportunities go cold.
What it does
Built for How Your Calls Actually Come In
NexProspect's AI Receptionist and AI Sales Agent answer, engage, qualify, follow up, book, and transfer — around the clock.
New & Used Vehicle Inquiries
Captures the vehicle of interest, trade-in, and timeline, and answers common questions using your approved info.
Test-Drive Scheduling
Books test drives with the right salesperson and confirms the appointment by text.
Service Appointment Booking
Collects year/make/model, mileage, and service needed, then schedules in the service calendar.
Buyer Qualification
Asks about budget range, trade-in, financing interest, and purchase timeframe.
After-Hours Coverage
Evening and Sunday calls get a real conversation and a booked next step.
Transfer to Sales or Service
Routes hot buyers and service customers to the correct department or person in real time.
Real-world calls
Calls Your Dealership Handles Daily
"Is the silver SUV on your website still available?"
Captures the listing details and contact info, then transfers to sales or books a visit per your process.
"Can I come test drive it Saturday?"
Schedules the test drive, confirms by text, and notifies the salesperson.
"My check-engine light is on."
Gathers vehicle info and symptoms, then books the earliest appropriate service slot.
"What would you give me for my trade?"
Collects trade-in details and routes the lead to your appraisal or sales team.
Lead qualification
Buyer and Service Details Captured
Questions are configured to your business, so your team receives organized information instead of a vague voicemail.
- Sales, service, parts, or finance inquiry
- Vehicle of interest — new or used, model, stock number if known
- Trade-in vehicle and condition
- Financing or cash, and purchase timeframe
- Service customers: year, make, model, mileage, concern
- Preferred appointment time
- Best phone and email for follow-up
How it works
From First Ring to Booked Appointment
Shopper Calls
AI Identifies Need
Test Drive or Service Booked
Staff Takes Over
Works with your team
Built to Support Your BDC and Service Advisors
NexProspect isn't meant to replace your salespeople or advisors. It handles the first response, overflow, and after-hours, so your staff spends time with customers who are ready to engage.
Conversation summaries and lead details are logged to your CRM or NexProspect's, and the AI Sales Agent can follow up with shoppers who didn't book.
Learn more about the AI Receptionist, the AI Sales Agent, or compare NexProspect plans.
FAQ
Common Questions
Can it route calls to sales versus service?
Yes. Routing rules are set up per department, including transfer numbers and hours.
Will it quote prices or financing terms?
Only information you approve. Pricing and finance questions can be routed to your team.
Does it replace our BDC?
No. It works alongside your BDC by covering overflow, after-hours calls, and follow-up.
Do you work with dealerships outside San Diego County?
Yes. We're based in the San Diego area and work with dealerships nationwide.
Other industries
AI Receptionists for Other Industries
See It Handle a Dealership Call
Book a 10-minute demo and hear the AI take a real sales or service inquiry.
Book a 10-Minute Demo